Frequently Asked Questions

A VPS stands for Virtual Private Server. As the name implies, it is your own private server which is hosted in the cloud/on the Internet. Like any server it is always online 24/7. Think of your VPS as a personal computer that you rent monthly. You then access your computer through the internet and install your MT4 terminals, so they run 24hrs per day.

Any Trading EA requires the trading terminal to be running 24/7. If the trading platform is offline or shutdown the EA ceases to function.

With our VPS you can install any trading platform with your EA and it let it run 24/7. You can access your VPS using the Remote Desktop Connection at any time and you will see that your platforms are still running as you left it.

We support PayPal, Stripe, Skrill, Neteller, Transferwise, and Bitpay. All charges are monthly and will be automatically paid from your PayPal account (if you used the subscribe option). TradingFXVPS services can be cancelled at any time and invoices are available through the web interface.

• 2012 R2 Standard is newer and will get better performance out of the MT4 application.
• If there are any glitches that need fixing, the 2012 version has mainstream technical support which the 2008 version no longer has.
• Client will be provisioned with Windows 2012 during purchase howehttps://www.tradingfxvps.com/window-2008-vs-window-2012/ver you can email support@tradingfxvps.com to switch to Windows 2008 for a $5 one-time fee upon availability.
• For more information about 2008 vs 2012, visit our blog.

We accept Stripe payment which accepts all types of credit/debit card such as AMEX, VISA and MASTERCARD.

We accept private payment through Neteller, Skrill and Bank Transfer. For Neteller and Skrill, please send your payment directly to vps@tradingfxvps.com and input your invoice number in the comments, then notify us at support@tradingfxvps.com once you have made payment. We will verify your payment manually.

Before 14 days the end date of your paid term an invoice will be sent automatically to your email.

You will have 14 days to pay the bill. Also, a reminder will be sent 7 days before the invoice due date.

• On the invoice due date, you will receive a notification email about missed payment.
• Then you will have 48 hours to arrange for a payment, otherwise your server will be switched off and terminated permanently in 48 hours.
• If your VPS status is “Terminated”, this means that this VPS is permanently terminated and cannot be reactivated. In this case you will have to create a new order.
• Please contact us if you need a time extension to avoid termination.

Please email to support@tradingfxvps.com for a password reset.

TradingFX VPS does support all brokers.

Our trading VPS systems are delivered ready-to-go. You will be emailed all the information you need to access your VPS immediately. All you will need to do is log in to your VPS and setup your MT4 account or download and install any other software you would like to use.

TradingFX VPS are compatible with all trading platforms. For example, MetaTrader, cTrader & NinjaTrader etc. TradingFXVPS allows usage of any software, EA, and indicators you require for your trading.

Maintenance work only operates on the weekends to avoid trading market activity which are specifically made for traders.

Carrying out scheduled maintenance work is necessary and is done on a regular basis every 1-4 months. This will help your VPS to run more stable and efficiently, so any claims related to the server downtime will not be considered.

Your data will not be lost because we use a RAID array.

Our VPS are scheduled for maintenance and during maintenance VPS will not be available for usage. We will always send an email to inform clients in advance before any maintenance. Please ensure our email does not fall into your junk/spam folder.

Unfortunately, not as we strictly always encourage our server to be updated for security purposes.

Avoiding server maintenance will not only put our server at risk, but also your private data on your VPS.